FAQs

Q1) 
Is your solution maintenance service contracted with the solution licensor or manufacturer?
A1) 
No. Kate & Co. provides comprehensive technical support services entirely different from those offered by solution manufacturers or license providers, so we do not have a separate service supply contract or channel contract with the manufacturer. 
However, if we need a technical agreement or contract with a vendor to provide better service, we are actively pursuing service provider certification or contract.

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Q2)
If we have a technical problem while using your service and need support from the provider urgently, how can we get help from the solution provider? 
A2)
We, Kate & Co., cannot contact solution providers that do not have a service supply contract. Therefore, the customer must provide basic solution information and operation/installation manuals, and a period of environmental understanding is set for a certain period before the service contract so that our expert group can understand the current operational problems and system environment. 
The customer is responsible for contacting vendors that do not have a contractual relationship with us.

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Q3)
What types of technical solutions and services does Kate & Co. offer?
A3)
We, Kate & Co., provide various technical solutions and services, including system integration, IT consulting, software development, network management, and cybersecurity responses. Our expertise covers multiple industries and technologies to meet your specific needs.

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Q4)
How can I request a quote for Kate & Co.'s services?
A4)
To request a quote, visit our "Contact Us" (katendco.com/inquiry) page above and fill out the inquiry form with your contact details and a brief description of your project or service requirements. Our sales team will promptly contact you to discuss your needs and provide a customized quote.

Q5)
Does Kate & Co. offer on-site technical support?
A5)
Yes, we do offer 24/7 on-site technical support services when needed. Our team can dispatch qualified technicians to your location to address technical issues or perform installations and maintenance tasks. Don't hesitate to contact us to discuss your specific on-site support requirements. (katendco.com)

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Q6)
What industries does Kate & Co. serve?
A6)
Kate & Co. serves various industries, including finance, manufacturing, public, and more. Our experienced team is equipped to provide tailored technical solutions and services to meet the unique challenges of different sectors.

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Q7)
Can Kate & Co. assist with cybersecurity solutions?
A7)
Absolutely. We understand the critical importance of cybersecurity in today's digital landscape. Kate & Co. offers comprehensive cybersecurity solutions, including risk assessments, threat detection, and prevention services to help protect your organization's data and systems.

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Q8)
Do you provide training for our employees on the solutions you implement?
A8)
We offer training services to ensure your employees use your solutions proficiently. Our training programs are customized to your organization's needs and are designed to enhance user adoption and maximize the benefits of your business solutions.

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Q9)
What is the typical response time for technical support requests?
A9)
Our team aims to provide prompt technical support to our clients. Response times may vary depending on the nature and urgency of the issue. However, we strive to acknowledge support requests within a few hours and initiate the resolution process as quickly as possible.

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Q10)
Can I schedule a consultation with Kate & Co. to discuss our IT infrastructure and technology needs?
A10)
Certainly! You can schedule a consultation with our experienced team by contacting us through our website (katendco.com/inquiry) or by phone. We'll be happy to arrange a meeting to assess your IT infrastructure, discuss your technology needs, and provide recommendations for improvement.